COVID19:: easyJet flights operating - FAQs Updated 26/07/2020 09:26

Q What health and safety measures has easyJet put in place?

A easyJet is introducing new measures to help ensure safety and wellbeing including enhanced aircraft cleaning and disinfection and requirement for passengers and crew to wear masks.  

Q When do I have to check in for my flight 

A Please check in immediately and overwrite our contact information with your own (see below), so easyJet can let you know if there are any significant changes to your flight. mceclip0.png


Q My flight is still operating but I don’t want to travel. Can I cancel and apply for a refund?

If your flight is to mainland Spain or the Islands, and your departure date is before 31/08/2020 then easyJet is currently offering a voucher (not a refund). To request your voucher you must call easyJet on 0330 365 5000. easyJet may ask you for our email address as part of their security questions, this is

If you are not travelling to mainland Spain, and your your flight hasn’t been cancelled, easyJet will not issue a refund. However, you can switch onto any flight in the future: Here’s how. NB charges may apply. 

Q I would like to amend my flight, how do I do this?

A Simply reply to any email that we have sent you and let us know the dates/routes and times of the flight that you would like to transfer to. We will check the availability and any costs from easyJet and let you know.

 Q Is there a deadline for changing my flight?

A Yes, all changes have to be made 24 hours before your scheduled time of departure. 

Q The new flight times/airport/dates are not suitable. What are my options?

A If your flight hasn’t been cancelled, you can switch onto any flight in the future - Here’s how. NB easyJet charges may apply. if your flight is not cancelled easyJet will not be offering refunds.

 Q When will summer 2021 be open for booking?

A easyJet has opened their system for booking up until 30 September 2021 You can check easyJet’s schedule release dates here..





Have more questions? Submit a request


Please sign in to leave a comment.