Q What health and safety measures has easyJet put in place?
A easyJet is introducing new measures to help ensure safety and wellbeing including enhanced aircraft cleaning and disinfection and requirement for passengers and crew to wear masks.
Q When do I have to check in for my flight
A Please check in immediately and overwrite our contact information with your own (see below), so easyJet can let you know if there are any significant changes to your flight.
Q My flight is still operating but I don’t want to travel. Can I cancel and apply for a refund?
A If your flight is to mainland Spain or the Islands, and your departure date is before 31/08/2020 then easyJet is currently offering a voucher (not a refund). To request your voucher you must call easyJet on 0330 365 5000. easyJet may ask you for our email address as part of their security questions, this is email@example.com.
If you are not travelling to mainland Spain, and your your flight hasn’t been cancelled, easyJet will not issue a refund. However, you can switch onto any flight in the future: Here’s how. NB charges may apply.
Q I would like to amend my flight, how do I do this?
A Simply reply to any email that we have sent you and let us know the dates/routes and times of the flight that you would like to transfer to. We will check the availability and any costs from easyJet and let you know.
Q Is there a deadline for changing my flight?
A Yes, all changes have to be made 24 hours before your scheduled time of departure.
Q The new flight times/airport/dates are not suitable. What are my options?
A If your flight hasn’t been cancelled, you can switch onto any flight in the future - Here’s how. NB easyJet charges may apply. if your flight is not cancelled easyJet will not be offering refunds.
Q When will summer 2021 be open for booking?
A easyJet has opened their system for booking up until 30 September 2021 You can check easyJet’s schedule release dates here..