Q How can I check to see if my flight has been cancelled, or will be operating?
Q easyJet says that my flight has been cancelled. What are my options?
A Because your flight has been cancelled, you can transfer for free onto any other easyJet flight within Europe, currently up until May 2021. You won’t be charged a change fee or fare difference. This means that you can transfer onto flights to the most popular destinations during peak periods, free of charge. From Malaga in September to skiing in half-term or German Christmas markets…Change to any flight, any time, for free.
Alternatively, you could apply for a refund, although easyJet warns that this could take quite some time to get to us. If it works for you, transferring your flights for free might be a better option.
Q easyJet says that my flight is operating. What are my options?
A Please click here for your options
Q Surely I’m legally entitled to a refund within 7 days?
A Maybe so, but none of the airlines are refunding quickly. They are all overwhelmed and understaffed, so things are moving very slowly. We find this as frustrating as you do, but there’s nothing we can do about it.
Q Isn't my contract with directline flights?
A Your contract is directly with easyJet. (See our terms and conditions, which you agreed to before making your booking).
Q Why can’t directline flights refund me instead?
A We don’t have your money. easyJet does, as we paid them on the day you made your booking. We need to receive a refund from easyJet first, in order to pass it on to you, which we aim to do within 5 days of receipt.