Jetset Booking Conditions

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Booking Conditions

Please Read These Before Booking

Booking Agreement Below are the conditions of the agreement between you ("you") and Jetset a Trading Division of Cresta World Travel Limited for a PACKAGE booking (defined below) or between you ("you") and the supplier (the "supplier") for a FLIGHT-ONLY or GROUND-ONLY booking. The GENERAL CONDITIONS below in Section C are applicable to each of Package and Ground-Only and Flight-Only bookings unless stated otherwise.

A. PACKAGES AND GROUND-ONLY A package is a combination of at least two of the following: (a) transport; (b) accommodation; and/or (c) another service forming a significant part of your holiday. Your contract is with Cresta World Travel Limited, trading as Jetset and your holiday is operated by Cresta World Travel Ltd, ABTA V5018, ATOL 3200.

1. Our agreement When you book a holiday, a contract is made when we issue our Confirmation Invoice. However, please be aware that, where any element of your travel arrangements is on request, your contract with us will be a conditional contract until such time as we or your travel agent confirm that element is available.
If you book through a travel agent all monies you pay to the travel agent are held by them on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent's obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Air Travel Trust without any obligation to pay that money to us.
You must pay a deposit of £150 per person at the time you make your booking unless quoted otherwise plus, if applicable, any additional payment for a Special Offer component of the holiday or one which requires instant purchase, which will be deducted from your final balance. You must pay the rest of your holiday price to your travel agent, or to Jetset twelve weeks before you leave if you have booked directly with us. You may pay by cash, cheque or debit/credit card. If you do not pay the requisite amounts by the due dates, we may cancel your booking and ask you to pay cancellation charges as set out in paragraph 6 of this Section. The person making the booking guarantees that you have the authority to accept and do accept on behalf of your party the terms of these conditions. If you are booking for more than one person you are ultimately responsible for paying the holiday invoice even though by booking on behalf of others, you are representing that every person booked accepts that they are bound by this Agreement.

2. Your holiday price Jetset cannot control the cost of its holiday components and reserves the right to revise prices after a booking has been confirmed, subject to these limitations: Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates, mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent of up to 2% of the total price of your travel arrangements, excluding insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover your travel agent's commission. If this means that you have to pay an increase of more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your total holiday price (as defined above), then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. A £10 booking fee will be applied to cover the cost of Ground-Only arrangements under £150.

OUR OBLIGATION TO YOU.
3. If we change your booking or cancel your holiday before you depart
 We try to avoid making any changes to your holiday arrangements. However, we may need to make changes as our holidays are planned many months beforehand. If we make any changes before your booking is confirmed, Jetset or your travel agent will tell you before you finish making the booking. Any flight times shown are for guidance only and may change. In accordance with EU Regulations we will advise you of the actual carrier operating your flights and the confirmed flight times at the time of booking and this information will be shown on your booking confirmation and on your E-ticket which you should check carefully when you receive them. Any changes to the actual airline after you have received your E-ticket will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include: alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. We will try to tell you about any minor charge before you leave for your holiday. Occasionally we may have to make major changes to your holiday. If this is the case we will always attempt to find you an alternative holiday of equivalent or superior quality and we will pay you compensation according to the table in this paragraph. Major changes may include the following. Please note that these are examples only and there may be other changes which constitute major changes.

•  We need to reduce your stay in the resort by over 12 hours.
•  We have to change your accommodation to a lower Jetset rating.
•  We have to change your holiday to a different country or different area of the same country.
If we make a major change, you may accept that change and receive compensation, or cancel your holiday and receive a full refund with compensation. The compensation we will pay is shown in the scale below. However, in no instance will we pay compensation if the change is due to events listed in the important note below:

Period of Notice we give to you
of your travel agent

Compensation for each full
fare-paying passenger

More than 56 days

£0

43 to 56 days

£10

29 to 42 days

£20

15 to 28 days

£30

0 to 14 days

£40

Important Note Compensation arrangements do not apply to circumstances beyond our control. We can cancel or amend your holiday without paying compensation in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions and similar events beyond our control.

4. Changes after the start of your holiday Very occasionally we have to change your holiday arrangements after you arrive in the resort, in which case, we will try to place you in accommodation of the same or higher standard in the same or a similar resort. We will pay you compensation as per the scale shown in paragraph 3 of this Section. The Important Note in paragraph 3 of this Section, regarding compensation, also applies after the start of your holiday.

5. Our responsibility We arrange contracts for holiday arrangements through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will pay compensation if those suppliers are at fault and fail to provide the services they agreed to provide. In all cases, except for death injury or illness, we limit our liability to a maximum of three times the cost of your travel arrangements. We will accept liability for claims for personal injury arising as a result of our staff and suppliers being negligent while in the course of their employment or contract. Our liability will also be limited in accordance with any relevant international convention such as the Montreal Convention in relation to air travel and the Athens Convention in relation to sea travel. We are to be regarded as having all the benefits of any limitation to the extent of or permitted by the relevant conventions. We cannot accept liability in the following circumstances:

a. If you or any member of your party is at fault.
b. If the failure is the fault of someone else not concerned with providing the services which make up the holiday which we have confirmed to you.
c. Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had taken all reasonable care possible.
d. Any event which we or the supplier of any service could not help, expect, or prevent.
e. Denied Boarding

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 3. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should seek advice from the Civil Aviation Authority (CAA).

YOUR OBLIGATION TO US.
6. If you want to cancel
 All cancellations must be notified in writing and are subject to the cancellation charges shown in the table below. The below cancellation charges apply to all bookings, except when tickets have been issued and they are non-refundable by the airline or in circumstances where a booking includes items or services where our supplier's cancellation charges exceed those shown. In these circumstances any additional cancellation charges will be advised at the time of booking.

Cancellation notice period

Cancellation charge

56 days or more

Deposit only

29 to 55 days

The highest of 50% of the total cost or loss of Deposit

15 to 28 days

The highest of 75% of the total cost or loss of Deposit

14 days or less

100% of total cost

  1. If you want to change your bookingWe will always try to assist you if you wish to change your booking details, although we cannot guarantee that we will be able to do so. All amendments are subject to availability. In the event that we are able to change your booking details, we will charge such amendment fees as are imposed on us by our suppliers plus an amendment fee of £50 per person. Where possible, this fee will apply up to 42 days before departure. If you change within 42 days of departure, cancellation charges on the scale above will be imposed. Changes that take the departure date of the holiday beyond the current brochure validity will be treated as a cancellation, and cancellation charges on the scale above in paragraph 6 will be imposed. If you have paid accommodation supplements and the number in your booking or your accommodation changes, you may be liable for additional supplements. Name changes (which may include a change of just one letter) involving scheduled airlines are normally regarded as a cancellation and re-booking. Our Operations Team can sometimes make the necessary amendments for an administration charge of £50. Such changes are, however, subject to availability and any additional cancellation or amendment charges imposed by the airline and these will be added on to the holiday cost accordingly. To make any changes to your booking, please contact your travel agent, or if you have booked directly with Jetset, please call the Operations Team on 0208 328 3918.

    8. Late availability

    a. There may also be additional charges at your accommodation for certain facilities.
    b. If travelling on a late availability holiday where car hire is included, extra charges will be incurred for the purchase of the Loss Damage Waiver Insurance package payable in resort.

    B. FLIGHT-ONLYIf you book Flight-Only with Jetset, or book air tickets at a different time to accommodation, Jetset will accept the booking as an airline ticketing agent, your contract being with the supplier concerned (e.g. airline). Therefore the supplier's standard terms and conditions will apply to your booking. If you book through a travel agent all monies you pay to the travel agent are held by them on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent's obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Air Travel Trust without any obligation to pay that money to us.

    1. The agreement When you book a flight, a contract is made when we issue our Confirmation Invoice. You must pay the full flight price, or deposit if applicable, at the time you make your booking to your travel agent, or to Jetset if you have booked directly with us.

    2. Your flight price Your flight price Jetset cannot control the cost of the flight components and reserves the right to revise prices after a booking has been confirmed, subject to these limitations: Changes in flight costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at airports and exchange rates, mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent of up to 2% of the total price of your travel arrangements, excluding any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover your travel agent's commission. If this means that you have to pay an increase of more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another flight if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your flight go down due to the changes mentioned above, by more than 2% of your total holiday price (as defined above), then any refund due will be paid to you.

    Our Obligation to You
    3. If an airlines changes your booking or cancels your flight before you leave
     Jetset does not own or operate any airline and cannot control or prevent changes. Jetset therefore reserves the right to change the description of any flight before you depart in which case you will be informed of this before you travel. Flight times may change due to air traffic control restrictions, weather conditions, maintenance checks and so it is a requirement that passengers check in on time. The confirmed airline and flight times will be shown on your booking confirmation and on your E-ticket which you should check carefully when you receive them. Jetset is not liable if there is a change to a flight time communicated to you or shown on your E-ticket and no compensation is payable by Jetset in such cases. Customers are therefore recommended to reconfirm their flights with the airline 72 hours before departure. Should a schedule change apply after your tickets have been issued, amendment charges may apply. In the unlikely event that your flight is cancelled, the airline's terms and conditions regarding changes and refunds will apply, subject also to the provisions of Regulation (EC) No 261/2004 of the European Parliament and the Council of the European Union.

    4. Our Responsibility As Jetset acts only as an airline ticketing agent, Jetset has no liability whatsoever for any aspect of the flight arrangements including baggage and in particular has no liability for any loss, personal injury or death however incurred.

    5. Withdrawal of Services If our suppliers withdraw any advertised facilities or services or limit them for any reason, we will try to tell you although we accept no liability whatsoever.

    6.Your Obligation to Us It is your responsibility to check with the airline locally or on the airlines website to confirm flight times. It is also your responsibility to ensure that you arrive at the time and place stated for all departures.

    7. If you want to cancel Air tickets may have no refund value whatsoever. Details will be given to you at the time of booking. If you need an air ticket which will allow for a refund or en-route amendment, you must make this clear at the time of booking. Any refunds are entirely at the discretion of the airline concerned and refunds usually take 8-12 weeks, but may take longer.

    8. If you want to change your booking Name changes involving scheduled airlines are normally regarded as a cancellation and re-booking. Our Operations Team can sometimes make the necessary amendments for an administration charge of £50. Such changes are, however, subject to availability and any additional cancellation or amendment charges imposed by the airline and these will be added to the total cost accordingly.

    9. Conditions of Contract The supplier's standard terms and conditions will apply to your booking. This is particularly important as Jetset only acts as an airline ticketing agent between you and the relevant supplier.

    10. Departure Taxes Some departure taxes must be paid locally to the Government of the country departed from and are non-refundable. Please check with us or your travel agent prior to your departure date as to the applicable departure tax.

    C. GENERAL (applicable to both A. PACKAGES & GROUND-ONLY and B. FLIGHT-ONLY)

    1. Our agreement
     You must be at least 18 years old to make a booking with us. We will send you an invoice within 3 days of confirming your booking for your Package, Ground-Only, or Flight Only booking. You should check this invoice carefully to confirm that it matches what you booked. In respect of Packages, your agreement with Jetset will be governed by English Law and any disputes will be dealt with by the English Courts. If however, you have booked your Package in Scotland or Northern Ireland, any disputes may be dealt with in the local courts in Scotland or Northern Ireland (respectively) and will be subject to the law of those countries.

    2. If you want to cancel If you want to cancel your confirmed booking the person authorised to cancel the booking (the person who entered into the contract) must send signed instructions to Jetset or your travel agent and appropriate cancellation charges as set out in the relevant section above will apply. If you cancel your booking we will not refund any insurance premium paid.

    3. Flight delays In respect of Packages and Flight Only bookings from Jetset, even when booked with the best airlines in the world, flight delays can and do occasionally happen. We cannot accept any liability for any payment you have to make as a result of a flight delay unless we have given our permission beforehand. It may also be possible for you to make an insurance claim for any flight delay through your personal travel insurance policy. We advise you to ensure that your holiday insurance provides suitable coverage.

    4. Air and sea carriers The liabilities of air and sea carriers are generally governed by the Montreal Convention or Athens Convention. We rely on the terms and limitations contained in these conventions. Air and sea carriers produce conditions of carriage which form part of your contract both with us and with the air and sea carrier. You can get a copy of these conditions from your travel agent or from us. You must keep to these conditions when you book your holiday.

    5. Insurance We strongly recommend that you take out suitable and adequate travel insurance for your journey. The cost of medical treatment overseas can be high, and if you do not have insurance, we will not be able to help you pay those costs.

    6. Behaviour We can end your holiday if your behaviour or that of any member of your party is likely, in our opinion, to cause distress, damage, danger to or to annoy our other customers, employees, property or anyone else. If you are prevented from travelling because any person in authority thinks you appear to be unfit to travel or likely to cause discomfort to or disturb other passengers, we will not be liable for the completion of your holiday arrangements, and will not be liable for any refund, compensation or any other costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation, or on your flight or if any facilities are removed as a result of their action.

    7. If you have a problem We are a member of the Association of British Travel Agents ("ABTA"), membership number V5018. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. It provides for a method of arbitration on documents alone with restricted liability on you in respect of cost. The scheme does not apply to claims for an amount greater than either £5,000 per person or £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. Further information on the Code and arbitration can be found at  www.abta.com If you have a problem while you are on holiday or travelling abroad, you must report it immediately to the relevant supplier (e.g. hotel or airline) and/or Jetset local representative or agent (or, if none, Jetset). Unless there is a valid reason why you failed to report your complaint at the time of occurrence we will not consider ourselves to be liable. In respect of Packages, should we not have been able to resolve a matter to your satisfaction by the time you return to the UK, you should contact our Customer Services Department within 28 days of returning home. If you fail to follow these procedures this may affect your rights under this contract. Please do not enclose any originals, such as tickets or receipts, with your initial correspondence, instead enclose copies. Jetset do follow ABTA guidelines when dealing with complaints, however as airlines are not ABTA bonded, replies to airline queries may take longer to respond to. There may be occasions where at the time of booking, we agree to changes to the contract terms. Other than this, no travel agent can change the terms of the contract which includes any statements appearing in this brochure or on our website, including descriptions of any hotel or apartments without our specific agreement.

    8. Financial protection The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the package holidays and flights booked from our brochure, our websites, or our call centres, and for your repatriation in the unlikely event of our insolvency. We provide full financial protection for our flight-only and flight-inclusive package holidays, by way of our Air Travel Organiser's Licence number 3200, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk.
    When you buy an ATOL-protected flight-inclusive package or flight from Jetset you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and an ATOL Certificate which lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at https://www.caa.co.uk/atol-protection/
    We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren't able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your debit/credit card issuer where applicable).
    If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your debit/credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
    ATOL Protection does not apply to all holiday and travel services provided by Jetset. Please ask us to confirm what protection may apply to your booking.
    Your non-ATOL financial protection is administered by ABTA. They have provided effective financial protection to customers for over 50 years, and work to promote holidaymakers' interests to the governments, hotels, airport authorities and others who have a part to play in ensuring high standards of customer satisfaction and environmentally sustainable tourism.

    9. The 2018 Data Protection Bill and you Jetset is a trading name of Cresta World Travel Limited, which includes their associated trading divisions (the "Group"). A complete list of companies within the Cresta World Travel Limited group of companies is available on request. Information that you provide us will be held on the Group's computers (and in other ways) for use by us and other Group companies for the following purposes:

    a) Booking Information Information about you and other individuals party to your booking may be passed to the suppliers of the holiday product(s) booked for purposes connected with and related to the provision of your holiday. This may include passport details, contact information and, where Special Requirements or Special Requests (see clause 12 below) have been made by customers, can require the provision of personal health data to facilitate certain assistance on aircraft and at airports, or dietary requests which may disclose religious beliefs.

    b) Legal, regulatory, taxation and statutory accounting

    c) Statistical Analysis/Market Research/Fraud Prevention/Debt Collection

    d) Call Recording We may also monitor and/or record your telephone conversations with the Group for security purposes and to ensure consistent customer service levels (including staff training).

    e) Personal Contact Details Where, for whatever reason, it is necessary to enter into direct communication with you or any other individual party to your booking, appropriate contact details will be held to facilitate such communication. Jetset never markets directly to you, the traveller, and will not use your data for profiling or direct marketing, or for any purpose other than those stated above.

     By entering into a contract with us you agree to the use and disclosure of information by the Group as described above. For further information on the above please refer to our GDPR Compliance Statement

    10.Travel documents It is your responsibility to have valid travel/entry VISAS together with any other relevant travel documents. Also you must make sure you have correct inoculations for any of the destinations you will be visiting. If Jetset, Cresta World Travel Ltd or the Carrier is fined as a result of you holding incorrect documents, we will ask you to pay this amount.

    11. Baggage Liability for baggage while in the hands of air or sea carriers is governed by the Montreal Convention or Athens Convention. We rely on the terms and limitations in these Conventions. For claims for missing or damaged baggage you must follow the rules on the Conditions of Carriage provided by the airline you travel with (see paragraph 4 of this Section). You must complete a Property Irregularity Report ("PIR") at the airport and submit the claim in writing to the airline. You must follow the airlines instruction on their website concerning time limits for all baggage claims.

    12. Special requests We draw a distinction between Special Requirements, which are items essential to your holiday enjoyment, and Special Requests. If you advise us of a Special Requirement before you depart, we will do our utmost to honour that special requirement. We cannot guarantee anything with regard to Special Requests and therefore, if we cannot meet your Special Request, we will not pay any compensation.

    13. Supplier Terms Some providers require you, the travel agent, to read and adhere to their own Terms & Conditions. This currently applies to supplier "Travelscape LLC" - Agent Terms of use and EPS Terms and Conditions, and use of these suppliers will be noted on your booking confirmation.

 

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