easyJet FAQs 03/06/2021 10:23

The ongoing situation with upcoming easyJet flights is complex and liable to change. Please check back to this page on a regular basis for the latest information.

 

Q. What health and safety measures have easyJet put in place?

A. easyJet is introducing new measures to help ensure safety and wellbeing including enhanced aircraft cleaning and disinfection and the requirement for passengers and crew to wear masks.  

 

Q. Will my flight be cancelled, and how will I know?

A. easyJet is cancelling our flights on a rolling basis. This ensures that we’re able to help and support our customers as best we can”. We’ve seen some flights cancelled more than 7 days departure. We encourage you to check for yourself

 

Q. My flight hasn’t been cancelled, but I don’t want to travel on the booked dates. What are my options?

A. If your flight hasn’t been cancelled yet, you can switch onto any flight outside of 14 days without charge. (admin fee applies if changing within 14 days of travel). If you do make the change then any fare difference may still apply. You can also change your flight as many times as you’d like, to any route, for any date up to September 2022. Here’s how. Alternatively, you can hold onto your flight. NB if your flight is not cancelled easyJet will not be offering refunds.

 

Q. How far in advance can I book?

A. easyJet has opened their booking schedule all the way to 30 Sept 2022. You can check easyJet’s schedule release dates here.

 

Q. My flight has been cancelled. What are my options?

A. Because your flight has been cancelled, you can transfer for free onto any other easyJet flight within the same country, currently up until 30 March 2020. You won’t be charged a change fee or fare difference.  

Alternatively, you could apply for a refund, although easyJet warns that this could take quite some time to get to us. If it works for you, transferring your flights for free might be a better option.

 

 Q. Why can’t Directline Flights refund me instead?

A. We don’t have your money. easyJet does, as we paid them on the day you made your booking. We need to receive a refund from easyJet first in order to pass it on to you, which we aim to do within 5 days of receipt.

 

 Q. But surely my contract is with Directline Flights?

A. Your contract is direct with easyJet. (See our terms and conditions, which you agreed to before making your booking).

 

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