COVID19 easyJet FAQs Updated 17/11/2020 16:45

The ongoing situation with upcoming easyJet flights is complex and liable to change. Please check back to this page on a regular basis for the latest information.



Q. What health and safety measures has easyJet put in place?

A. easyJet is introducing new measures to help ensure safety and wellbeing including enhanced aircraft cleaning and disinfection and requirement for passengers and crew to wear masks.  


Q. Will my flight be cancelled, and how will I know?

A. easyJet says “we are currently cancelling our flights on a seven-day rolling basis to manage the number of contacts going to our Customer Service Team. This ensures that we’re able to help and support our customers as best we can”. We’ve seen some flights cancelled more than 7 days departure. We encourage you to check for yourself


Q. My flight hasn’t been cancelled, but I don’t want to travel on the booked dates. What are my options?

A. If your flight hasn’t been cancelled yet, you can switch onto any flight outside of 14 days without charge. (admin fee applies if changing within 14 days of travel). If you do make the change then any fare difference may still apply. You can also change your flight as many times as you’d like, to any route, for any date up to September ’21. Here’s how. Alternatively, you can hold onto your flight. NB if your flight is not cancelled easyJet will not be offering refunds.


Q. When will summer 2021 be open for booking?

A. easyJet has opened their booking schedule all the way to 30 September 2021, so you can book now. You can check easyJet’s schedule release dates here.


Q. My flight has been cancelled. What are my options?

A. Because your flight has been cancelled, you can transfer for free onto any other easyJet flight within the same country, currently up until 30 September 2021. You won’t be charged a change fee or fare difference.  

Alternatively, you could apply for a refund, although easyJet warns that this could take quite some time to get to us. If it works for you, transferring your flights for free might be a better option.


 Q. Why can’t Directline Flights refund me instead?

A. We don’t have your money. easyJet does, as we paid them on the day you made your booking. We need to receive a refund from easyJet first in order to pass it on to you, which we aim to do within 5 days of receipt.

 Q. But surely my contract is with Directline Flights?

A. Your contract is directly with easyJet. (See our terms and conditions, which you agreed to before making  your booking).


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