You may have received a voucher from Ryanair in reponse to your application for a refund. This is what Ryanair have to say about refunds:
- The processing time for cash refunds is taking far longer than normal as we are processing over 1,000 times the normal volume of cancellations. We also have 75% fewer staff available to process refunds due to social distancing restrictions.
- Ryanair is offering vouchers and free moves as these are automated and give customers an immediate alternative. Unfortunately, cash refunds cannot be automated. Customers who choose a voucher, but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period.
- Customers who choose not to accept a free move or voucher will receive their refund in due course, once this crisis has passed. Over the coming weeks and months, we will be working hard to process refund requests as quickly as we can.
- We sincerely apologise for these unavoidable refund delays which are due to the unprecedented volume of Govt. imposed flight cancellations and we sincerely thank customers for their patience.
Given how long a refund might take, you might prefer to accept the voucher for now, as you can always apply for a refund later.
If you still wish to apply for a refund, please be aware that you need to contact Ryanair, which is currently proving very difficult. Please see information below on how to contact them. We know these instructions work, when followed carefully.
Top Tip - We have found that the best way to contact Ryanair is by using their online chat service, and to chat with them first thing in the morning.
Ryanair Live chat is open at the following times:
Mon-Fri 06:00 - 21:00 GMT
Sat 08:00 -18:00 GMT
Sun 09:00 - 18:00 GMT
You must complete the chat form, including our telephone number (020 8239 3333) to pass the Ryanair security checks.
Once through, Ryanair will ask for our address, which is
20 Southend Road
They will also ask for the last 4 digits of OUR card.
You'll find these on the first Ryanair Travel Itinerary you received after making your booking, under the section "Receipt". An example is shown below.
We recommend that after you finish your conversation, you send a transcript to your e-mail by clicking the 3 dots in the top left-hand corner of the page.