Ryanair - Coronavirus update (COVID-19) 24/08/2020 08:16

Here are the key things you need to know in this changing situation.

Q.  Can you tell me if and when my flight will be cancelled?
A.  We can't, but if it and when it happens, Ryanair will send you an email, with instructions.

Q.  Can you tell me if and when my flight will be cancelled?
A.  We can't, but if it and when it happens, Ryanair will send you an email, with instructions.

Q.  My flights have been cancelled. What are my options? 
A.   If Ryanair has cancelled your flight, you can change to a later date, or apply for a refund**. (See the              important section in red, below).

Q.   My flight's not been cancelled, but I'd like to travel later. How do I postpone my flights?
A.   Ryanair is currently allowing you to amend some flights without administration fees. You'll just need to        pay the difference if the new fare is higher. (See below).

Q.  I've applied for a refund**. How long will it take to come through?
A.  We don't know, but we'll pass it on as soon as we can after receiving it from Ryanair. Ryanair has said           that your request will remain in their refund queue until the COVID 19 emergency has passed.

Q.  I applied for a refund and have received a Ryanair voucher but I would like a refund, what do I do?

A.  To claim for a refund after you have received a voucher please visit the help centre article here

To check your flight, postpone your travel or request a refund**, here's what to do.

1.  login to Ryanair, using the No Account? section on the right. 

If your flight has been cancelled it will be displayed in red. You may then choose to request a refund** or change your flights. CaptureRYR1.PNG

 To apply for a refund**, click the Get refund button. on the next screen, tick the names of all the passengers that require a refund. NB the boxes to tick are rather small and pale.

CaptureRYR2.PNG

Ryanair allows refunds** for return flights, even if only 1 flight has been cancelled. 

If your flights are NOT yet cancelled and you wish to postpone them:

Log in to your booking at www.ryanair.com 

Click on the 'manage booking; tab.

Ryanair is dealing with disrupted (cancelled) flights in strict departure date order, so the status of your flight may change in the future. For the latest information, please check your flight booking regularly.

For the latest information from Ryanair please CLICK HERE

To claim for a refund after you have received a voucher please visit the help centre article here.

As I am sure you will realise, it is very difficult to get through to Ryanair at this busy time. Some of our customers have let us know that it was easier to get through first thing in the morning.

 

 

 

 

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