easyJet - Coronavirus update (COVID-19) 30/03/2020 13:55

 

Here are the key things you need to know in this rapidly unfolding situation.

Q. Can you tell me if and when my flight will be cancelled?

A. We can't, but you can view the status of your easyJet booking by using the instructions below.

Q. My flight has been cancelled. What happens now? 

A.  If easyJet has cancelled your flight, you can log into your booking and transfer your flight free of charge. If easyJet is offering a refund voucher for your flight and you would like us to obtain this on your behalf, please reply REFUND VOUCHER to any email we have sent you, and we will add you to the list. 

Q. When will I receive my voucher?

A. We will start the process as soon as easyJet make it possible and contact you with full details of your voucher. We will also be available, when you’re ready, to help you rebook the flight of your choice. 

Q, The refund link is not available when I log in to my booking, why is that?

A. Most airlines have stopped offering cash refunds for cancelled flights. Instead, they are offering alternatives, such as the ability to reschedule, or refund vouchers to use against a future booking. We expect easyJet to do the same.

Q. I've already applied for a refund. How long will it take to come through?

A.  We don't know, but we'll pass it on as soon as we can after receiving it.

 

To check if your flight has been cancelled, or postpone your travel, here's what to do.

1, If you're in your easyJet account, sign out of it.

2, Click on the tab, which says "NO ACCOUNT? FIND A BOOKING". 

3. Enter your reference and surname (without any hyphens or spaces)

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 If your flight has been cancelled you will see the following status:

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Click on the 'Manage disruption' button to amend your flight or apply for a voucher.

 

 MANAGE YOUR BOOKING >

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