As you are aware Flybe has ceased trading.
What do I have to do to make a claim?
There’s nothing for you to do, as we take care of the entire process.
When can I expect my refund?
As expected, the first refunds have already begun to trickle in and we’re busy passing them on to customers. Unfortunately the process of obtaining a refund has many stages and involves manual review at each stage. With many bank and card company staff furloughed, the remainder working from home, and with a huge surge in refund request for all airlines, progress is slow. Please be assured that there are no delays at our end.
We’ve always said that we expect the first refunds to arrive at the end of April, and to continue over the following 8 weeks. This is still the case, but we’re now expecting the bulk of the refunds to arrive towards the latter part of that 8 week period
How will I be refunded?
We will make the refund directly onto the card you used to make your booking. If your card has expired, we’ll send a cheque to the lead passenger.
What if I have paid Flybe directly for extras services like baggage or seating?
If you have made a payment directly to Flybe, and it appears on your statement as Flybe.com, you will need to contact your card issuer/bank to see if you may claim this back. (You can see who you paid by checking the entries on your bank or credit card statement).
What about separate hotels, car hire etc - are they protected?
It is possible you could lose out if you'd separately booked extra accommodation or activities that you found you were unable to use.
If this were to happen, your first step would be to get in touch with the supplier of the service and see if you could change your booking or get a refund – even if it's officially not allowed, it would be worth explaining the situation and seeing if the firm might make an exception. You could also check if your travel insurance would cover you, as some more comprehensive policies may give you 'abandonment protection' for consequential losses.