As you aware Flybe has ceased trading.
What do I have to do to make a claim?
There’s nothing for you to do, as we take care of the entire process.
When can I expect my refund?
While we don't have any direct control over the processing times or the banks and card providers involved, our recent experience with Thomas Cook suggests that the first refunds will come in at the end of this month (April), and then continue over the following 8 weeks. Should those timelines change, we’ll let you know. We’re committed to passing on the refund within 5 working days of receiving the funds. When we have a clearer idea of the timelines, we’ll let you know.
How will I be refunded?
We will make the refund directly onto the card you used to make your booking. If your card has expired, we’ll send a cheque to the lead passenger.
What if I have paid Flybe directly for extras services like baggage or seating?
If you have made a payment directly to Flybe, and it appears on your statement as Flybe.com, you will need to contact your card issuer/bank to see if you may claim this back. (You can see who you paid by checking the entries on your bank or credit card statement).
What about separate hotels, car hire etc - are they protected?
It is possible you could lose out if you'd separately booked extra accommodation or activities that you found you were unable to use.
If this were to happen, your first step would be to get in touch with the supplier of the service and see if you could change your booking or get a refund – even if it's officially not allowed, it would be worth explaining the situation and seeing if the firm might make an exception. You could also check if your travel insurance would cover you, as some more comprehensive policies may give you 'abandonment protection' for consequential losses.