Can I cancel my booking and get my money back?

Unfortunately, airlines do not issue any refunds for cancelled bookings. They do, however, allow changes to be made to the names, dates or routes. For this, they charge an administration fee plus any difference in the fare.

Any changes would need to be made at least 24 hours before departure. If your changes are urgent, please call one of the team on +44 (0)20 8239 3344. Alternatively, please see our section on viewing and amending your booking.

If you wish to cancel at 100% loss, please contact us and confirm your instruction to cancel your booking, including the names of the passengers who won't be travelling. 

Should you be making a claim against your travel insurance and require a cancellation invoice, please contact us and one of the team will be happy to help.


easyJet and Ryanair customers

In cases of bereavement, or the serious illness of a passenger on the booking, easyJet and Ryanair will consider issuing a full refund. They require a Dr's/Hospital letter confirming the details and the name of the passenger travelling. In all cases, easyJet and Ryanair expect the booking to be cancelled before the flight departure time/date.

Please email us at with the relevant documentation. One of the Directline Flights team will then contact your airline and submit the documentation on your behalf.

Typically, you will need to allow 21 days before the airline responds with any decision. 



You may also be interested in

How do I change my flight?

How do I view or amend my booking?

How do I make an insurance claim?

Return to Cancellations and Insurance FAQs



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