Unfortunately, airlines do not issue any refunds for cancelled bookings. They do, however, allow changes to be made to the names, dates or routes. For this, they charge an administration fee plus any difference in the fare.
Any changes would need to be made at least 24 hours before departure. Please see our section on viewing and amending your booking.
As flights tickets are non-refundable there is no need to let an airline know that you are no longer travelling unless you wish to make a claim via your Travel Insurance.
Should you be making a claim and require a cancellation invoice, please complete and online web form and one of the team will be happy to help.
In cases of bereavement or the serious illness of a passenger on the booking, some airlines will offer a refund or credit note. They will require a Dr's/Hospital letter on headed paper confirming the details and the name of the passenger travelling. In all cases the airline expects the booking to be cancelled before the flight departure time/date.
Please click the airline name you are travelling with to submit a claim.
Typically, you will need to allow 21 days before the airline responds with any decision.
If the airline you are travelling with is not listed above then they may not have an exceptional circumstances policy.
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