How do I make an insurance claim?

If you have purchased Travel Insurance with us the documentation will be listed on your booking confirmation email from us. 


If you need to make a claim on your travel insurance purchased through us then you need to either call 0203 824 0712, or you can download a claim form from and post it to:

Travel Claims Facilities

1 Tower View

Kings Hill

West Malling

ME19 4UY

Your policy number will be listed on your original confirmation email from us and the Master Policy Number is RTYCT40002.

You will need to inform the claims handler that your insurance was purchased through Directline Flights and Citybond Suretravel.

If you would like help with anything, you are welcome to contact us and one of the team will be happy to assist.



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Return to Cancellation and Insurance FAQs


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