Contact us

Thank you for your booking with Directline Flights.

We have a number of ways to get through to the team:



You can email us simply by replying to any email we've sent you or by sending a message to Please include your booking reference when contacting us by email so that we may deal with your query more efficiently. Our emails are monitored from 9 am to 9 pm every day



Click here and complete our web form and one of the team will respond to your query as soon as possible.



Our phone lines are open Monday to Friday 9am to 5:30pm excluding Bank Holidays and our contact number is 020 8239 3344, or 0800 408 5617 (free from a landline).

For any urgent or time-sensitive queries, our Emergency Duty Office is open from 8am to 9pm (UK time), every day. Please leave a message on the number above and a Duty Officer will get back to you as soon as possible.

Please note that we can only discuss the details of the booking with the lead passenger (whose name will appear first in our confirmation).

It is helpful to have your booking reference number to hand when contacting us so that we can locate your booking quickly and easily.



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